Call Center Training, Call Center Sales Training, Call Center Simulation Training, Call Center Customer Service Training, Call Center Management Training

Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)

Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management

Home » Infovision International » Training Program

	BPO & IT Enabled Services
	» Customer Interaction Centers
	» Customer Relationship Management
	» BPO Services
	The InfoVision Edge
	» Training
	» Quality
	» Process Transition

Latest News

Training Program

Prior to the start of a new process, InfoVision works with its client to understand the program objectives and targets. Subsequently, a suitable training program is developed to ensure that all agents are well versed with the requirements of the program and are able to deliver as per agreed SLA’s. In addition, generic training programs like Customer Service, Team Building activities, etc are also conducted at regular intervals.

Five key steps:

»	Training Needs Analysis
»	Defining training objectives and verifications tools
»	Script and screen designs
»	Delivery
»	Reinforcement of learning/verification

The initial training for agents will typically consist of the following modules:

Induction Module
»	Company Overview
»	Culture & Visions
»	Client Briefing
»	Quality Standards

Soft Skills / Product Module
»	Telesales
»	Call Handling
»	Customer Services
»	Product Training
»	Voice Modulation
»	Processes

Refresher Training Modules
»	Time Management
»	Stress Management
»	Management Games

Highlights of our Training Program
»	Customized training modules for each process
»	Detailed UK/US orientation module
»	Interactive training sessions
»	Result driven with evaluation techniques
»	Extensive role plays & mock calls
»	Team building activities