At InfoVision, we believe the key to success in e-commerce lies in
providing efficient online service to customers on your web site.
We offer high-quality services that will match your changing needs
and increasing volume.
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Email
response management : InfoVision provides agents, well-trained
on your business, to handle and respond to your customer email.
»
Live
chat and messaging : Your customers can communicate with
our agents, 24 hours a day, without ever leaving your web site.
»
E-commerce
support service : Back office support for managing logistics
for portals.
As
with any form of customer service, the key is to dedicate sufficient
resources - equipped with the right tools - to your company's email
response operations. InfoVision can provide agents who are :
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Well-trained in the
latest technology
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Backed by the latest in technology
including Automated replies, response generators etc.
E-commerce
Support Service
We offer
a range of back office support services for managing portals. Our
range of services include :
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Call
Center Management : Outbound calling for Availability
of Product, Data Verification and Placing actual orders to vendors.
»
Coordination
with Dealers : Availability of product, Delivery of product,
Collection of documents / cheque.
»
Content
Updation : Current info on products – price, stock,
features, etc. New schemes, promotions and contests undertaken
»
Database
Management : Periodic MIS Reports
»
Software
Development : Helps in managing incoming mails and sending
auto and canned responses. Auto generated reply for incoming
queries.
