Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
   Infovision Group
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Inbound Call Center, Outbound Call Center, Call Center Services
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Database Management

Database marketing is a crucial element to direct marketing success and helps to ensure a higher response percentage to every direct mail campaign.
 
Database Management Services include:
» Custom Program Development
» Innovative Solutions for CRM initiatives
» Sophisticated query tools for customer profiling and target segmentation
» Marketing Database development and management
» Standard and custom reporting
» Library of reusable software modules
» Historical data capture for trend analysis
» Program measurement and refinement
» Results analysis
Some of the key components of these services are :
Data Entry
» Audio / voice capture.
» Text capture by high speed automated readers.
» Manual / automated entry using OCR, ICR, mark sense, MICR and Bar Code.
» Accuracy checks by validation routines including table look-ups, data/range and relationship validation.
» Rigorous quality control checks at all steps of data capturing.
Database Design
» Scalable database structure to meet the requirements five years henceforth.
» Customized Design through audit of the existing structure, audit of the users, combined with the information gathered from your business forecast plan
Data Integrity
» Checks for accuracy of data at all stages.
» Regular data maintenance, for example de-duplication, mixed case conversion, salutation generation, post coding, adding telephone numbers or mail sort.
Data Warehousing
» Master Database / integrated store of information collected from other systems which becomes the foundation for decision support and data analysis.
» Structured and common information pool for all users across the organization.
Data Accessibility
» Information is made available to the business analysts and executives for browsing, analysis and reporting.
» Meaningful data slicing for quick analysis.
Data Mining
» Segmenting data as per users requirements.
» Trend generation/analysis across parameters.
» Marketing tool by generation of customer psychographics.
» Improved decision-making for organizations overwhelmed by the sheer volume and complexity of data.
InfoVision provides a complete data management solutions through:
» Data Vision, our data cleaning software. It checks over 28 data fields customized to client requirements - over 14 hygiene checks are conducted on just the 'name' field.
» Data View, a complete tracking solution that gives the entire history of record uses - data count at the click of the button.