Customer Interaction Center, Call Center Services, Call Center Outsourcing

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Customer Interaction Centers

InfoVision Group has successfully set up and manage inbound / outbound call centers for large MNC's in India.

Some of the services currently being offered by our dedicated inbound and outbound Call Centers include :

Inbound Calling
»	Customer Service
»	Information Centre / Help Desk
»	Response Management
»	Tech Support

Outbound Calling
»	Tele marketing / sales
»	Collection Processes
»	Up-sell / cross sell opportunities

Service Highlights :

»	Customer queries/complaints handled within agreed and acceptable timelines – in line with the SLA’s finalised with each client.
»	Trained staff currently in place to sell “Specialist Products”.
»	Technology platform available to provide specialized product information at each workstation.
»	Order fulfillment and data capture screens available in case response & fulfillment services required.
»	Remote ACD technology available to help provide an economical 24 hour service.