Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
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Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Inbound Call Center, Outbound Call Center, Call Center Services
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Quality Procedures

IVG has a complete set of quality procedures which act as guidelines for every aspect of the business, including:
» Implementation of Project/Campaign
» Start-up and Operational Set-up
» Recruitment
» Induction and Training
» Testing, monitoring and Reporting
» Invoicing and Collection
Quality Process
Call Listening & Evaluation
» Compliance issues
» Lead Generation
» Language & Accent
» Objection handling
» Listening & Rapport
» Closing Techniques
» Product Knowledge





Quality Audit
» Green Flag
--- Exceptional Performance
» Yellow Flag
--- Minor Errors
» Red Flag
--- Serious Mistakes
» Black Flag
--- Unacceptable Pushiness
--- Misleading
Individual
Feedback to Agents
 
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