Gurgaon,
India, December 12th 2005, InfoVision, successfully completes
1 year of operations for its UK National Directory Enquiry Service
for a leading telecom provider.
Starting with 12.5% of the call flow in December 2004, IVG followed
a stringent quality based transition schedule with quality gates
at every step leading to 100% of the volumes by May 2005.
Speaking on the occasion, Aditya Gupta, President, said “Being
able to successfully accomplish the first UK Directory Enquiry Operations
from a center in India re-enforces IVG’s training and transition
capability. Our unique training schedule includes geography, lifestyle,
culture, regional accents, important businesses and handholding
by experienced operators”.
During and after the transition IVG has been able to maintain the
highest service standards at par with the best in the UK industry.
This has been made possible by an exhaustive QA mechanism including
real time audit of operator screen for accuracy, historical recording
based soft skills audits, structure learning mechanism etc. A totally
Ofcom compliant operations IVG today independently supports two
118 UK National Directory Enquiry numbers with features such as
SMS and personalised number read out.
About InfoVision Group
InfoVision Group (IVG) is one of the largest independent IT enabled
services companies in India. With over 15 years of experience its
3,600 employees are focused on delivering solution in running call
centers, database management and BPO services for its customers
worldwide.
In addition, InfoVision’s HR BPO division employs 3,300 staff.
The key service areas include customer interaction centers, direct
marketing, loyalty and fulfillment programs, software solutions
for CRM and consultancy services. It has clients from diverse industries
like retail, telecom, entertainment, IT, electronic goods, banking
and insurance.
IVG’s domestic and international operations operate under
it’s group companies InfoVision Solutions & InfoVision
International respectively.
For additional information, please visit http://www.infovisiongroup.com
Phone: +91-124-400-1100
E-mail: info@infovisiongroup.com
|
