Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
   Infovision Group
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Inbound Call Center, Outbound Call Center, Call Center Services
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Inbound Calling Contact Center Services

With the Industry's most advanced call routing system from Aspect® and complete support services, IVG makes sure that when your customers call, they receive prompt and professional service. When your prospects call, we can answer their questions, take their orders, locate the nearest dealer, and provide the dependable service you expect.

We deliver complete program development, from needs consultation to ROI. Our development specialists follow our proprietary 136-point checklist to ensure all of your program requirements are met. IVG handles a wide range of activity from small to medium size programs 24 hours a day, 7 days a week.

Applications:

Customer Services Help desk
» General query resolution
» Order booking
» Complaints/requests Management
» Response desk - dealers / retailers / franchisees
» Pre-paid card activations
» Collections support activities
Technical help desk Services
» Help desk for ISP
» Both 1st and 2nd level support
» Troubleshooting errors
» Query resolution
24x7 Directory enquiry services
 
Other In-bound call center activities
» Lead Capture & Distribution
» Order Capture & up-sell / Cross sell
» Dealer Location
» Inquiry Handling
» Direct Response
» Overflow from your in-house
Specialists in a cross section of industries
» High Tech
» Telecom - Landline & Wireless
» Communications
» Hospitality services
» Airlines
» Catalog utilities
Advanced Technology = Better Service and Savings for Our Customer
» DNIS (Dialed Number Identification Service) allows us to track your response rate by the advertising medium used.
» ANI (Automatic Number Identification) allows us to support numerous Toll-free numbers and intelligently skill-base route calls to the correct Team of agents.
» CTI (Computer Telephone Integration) allows us to access your database and load customer information to the agent's screen instantly