Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
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Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management
Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)
Inbound Call Center, Outbound Call Center, Call Center Services
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Data Capture, Conversion, Imaging and Indexing Services
Data Capture including Data entry and OCR/ICR services
Services include capturing of identified data from any media (paper, electronic file, images, CD, microfilm, email and audio) and digitizing on mass scale using manual methods, automated readers, OCR, ICR, OMR, bar code readers etc. to produce required output format at the desired accuracy.

'Scanning' is used to convert graphics or text into non-searchable electronic form. 'Click & Capture', using OCR technology and software validation, allows for the automated capture of content from one content source for insertion into another - without operator keystrokes. Combined with proofreading, accuracy rates can reach as high as 99.995 %

Data Conversion From / To any format
IVG can provide services for conversion of data from one media to another media or for conversion of digitized data from one electronic format to another structured format like HTML/XML etc. Tagging accuracies are ensured using in house designed validation programs.

» Data can be converted from paper, film, image files, .wav files, electronic files, etc. into any client-specified electronic format. IVG uses a range of innovative content conversion and enhancement applications, in concert with established methodologies and workflow processes, to deliver highly accurate digital publishing and database building solutions. Large volumes of source content is digitized and enhanced for specific value-added applications
» IVG Digital Publishing Engineers use a variety of proprietary and third-party editing and content management tools to convert large volumes of source data into high-value XML-compliant databases. Our Data Editors then enhance the structured files by adding hyperlinks, content based attributes, and specialty tagging formats to ensure fast, powerful XML data files. Other output formats include SGML, HTML and PDF. We can also convert media-rich HTML, SGML, proprietary formatted documents and unstructured content to XML