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| Customer
Service |
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| At InfoVision,
we provide you with a competitive edge by giving you freedom &
flexibility to conduct your business 24 hours a day, seven days a
week. Our Customer Care representatives have supreme technical skills
combined with the professional and people management skills that delight
our clients’ customers. They speak the language of your business.
The service offerings vary from information on products and services
purchased, accounts details and maintenance, travel services required,
service changes to complex troubleshooting. The customer care segment
also provides inbound sales including cross-sell and up-sell services
generating business for our clients. InfoVision has strong domain
knowledge for running these kinds of processes across different
vertical industries.
To help meet increasing customer demand for ways to communicate
with businesses other than via traditional phone, InfoVision offers
a comprehensive suite of options for its clients to deploy as needed. |
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We
reach your customers through:
» Voice & email
» Customer service, including technical
troubleshooting, billing issues, pre-sales
information, concessions & discounts for loyal
customers, Insurance claims
» Fulfilling orders, including e-mail queries
and online orders
» Cross-sell / up-sell purchases
» Customer retention
At InfoVision we understand that our clients lay emphasis on security,
for which we have 24 x 7 x 365 Security Control Management in place
along with cameras at key locations.
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