Microsoft Case Study

Call Center Services, Call Center Outsourcing, Answering Services, BPO Outsourcing and Customer Relationship Management (CRM)

Call Center Services, BPO Outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management

Home » Infovision International » Customer Interaction Centers » Case Studies » Microsoft

	Case Studies
	» ABN AMRO
	» AirTel
	» American Express
	» Aviva
	» GE Capital
	» ICICI Prudential Life Insurance
	» Lufthansa
	» Microsoft
	» Shoppers' Stop
	» The Automobile Association(UK)
	» The Oberoi Group
	» Whirlpool

Latest News

Microsoft India - Our partner since 1997

Introduction

Microsoft India currently operates four business units in the country. It carries out sales and marketing operations from seven cities across India. The company has shown significant growth over the last 13 years and currently operates an ‘India Development Center’ along with ‘Global Technology Support Center’ and ‘India Business Application Development Center’ in the world recognized Indian Software hubs of ‘Hyderabad’ and ‘Bangalore’.

Microsoft's Requirement

Microsoft required an experienced BPO partner to manage their back office operations including data base management to support their Sales and Marketing activities on the national level.

Our Solution

IVG Services include:
»	Supporting Microsoft Sales activities by deploying agents at Microsoft Call center.
»	Managing a database of more than 150,000 corporate partners
»	Dedicated Data Analysts to handle the back end operations for Microsoft Database.
»	Data mining activities for Microsoft Direct Marketing campaigns and entire data updation
»	Performing all fulfillment operations for mail outs - printing of collateral, mailing and vendor management.
»	Conceptualization and execution of Direct Marketing activities for Microsoft Products.
»	Running various sales promotion schemes for re-sellers partners and end customers.
»	Management of Microsoft Anti-Piracy hotline.
In recognition of its services, InfoVision Group was awarded the "Best partner in Asia" award in Kuala Lumpur for 2001

Strictly confidential: Cannot be reproduced or copied without prior consent of InfoVision Group